Girlfriend and I bought call of duty black ops 3 and a new Xbox! We set up the free trial after installing black ops, go to play online, and we received an error stating we could not play on Xbox live! I went ahead and purchased a gold membership, and it still did not fix the problem! So I tried a few troubleshooting methods that you might also try.
#1 Restart your Xbox
#2 Remove and re add your Xbox live account
#3 Call Xbox live support 1-800-4myxbox
#4 Close call of duty from your Xbox home screen, then re open it (this is the one that worked for us!)
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